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Sumitomo Electric Wiring Systems, Inc.

Invoice Specialist II

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

SEWS—Ohio Customer Service Center (Marysville, OH). Although located at SEWS - Ohio Customer Service Center Office, this is a Hybrid position, which combines both in office and off-site work. Associates are required to work at least three days in the office each week, but also have the flexibility to work off-site.
RESPONSIBILITIES
  • Daily review of packing lists to process/create invoices for various customers
  • Interface with major automotive customers for invoicing and payment discrepancies
  • Research aging report and resolve past-due invoices
  • Work internally with sales, delivery and other internal departments to resolve discrepancies and other related issues concerning payment activities (price discrepancies, QA rejects, delivery discrepancies)
  • Work with SEWS IS department to improve efficiencies and update systems to meet customer requirements and/or SEWS internal requirements
  • Responsibilities will also include administrative support such as audits, supporting sales associates and other special requests on a case-by-case basis.
  • Act as the primary Sales contact to the customer for specific commodities or vehicles.
  • Main activity will be generating pricing for wire harnesses based on SEWS standards and new automotive model requirements.
  • Manage pricing and analyze cost gaps from previous levels based on electrical drawings.
  • Support internal cost reduction activities, accounts receivable collections, and other activities as required.
QUALIFICATION/REQUIREMENT
  • Bachelor's Degree from an accredited college or university
  • 5-7 years' experience in invoicing/accounting preferably in the Automotive Industry.
  • Must have good organizational skills in accounting receivable, delivery and customer relations.
  • Must demonstrate ability to solve problems
  • Must have excellent skills in PC software applications mainly excel (VLOOKUP and other specialized formulas), word processing for clear explanation of material
  • Must have excellent oral and written communication skills.
About Sumitomo Electric Wiring Systems, Inc. Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation. To learn more about us, please visit www.sewsus.com . Follow Us on
LinkedIn:
https://www.linkedin.com/company/sumitomo-electric-wiring-systems About the Sumitomo Electric Group Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune Global 500 company. To learn more about Sumitomo Electric Group, please visit http://global-sei.com . Follow Us on
LinkedIn:
http://www.linkedin.com/company/sumitomo-electric
  • Interested Candidates Should Submit Cover Letter and Salary History When Applying.
  • An Equal Opportunity Employer M/F/D/V