Core Responsibilities Order Processing:

Create new accounts, enter sales orders into the ERP system, and dispatch factory purchase orders efficiently.

Customer Support:

Handle inbound calls and digital messages, resolving billing or product inquiries by the end of each business day.

Logistics Tracking:

Update clients on manufacturing status, shipping timelines, and delivery confirmations.

Operational Backup:

Document all service issues and provide full-time coverage for the Production Coordinator when needed.

Requirements & Skills Experience:

High School Diploma and 3+ years in a high-volume, customer-facing role.

Technical:

Proficient in office suites, CRM databases, and accounting/ERP software.

Competencies:

Strong communication skills, sharp attention to detail, active listening, and excellent time management.

Physical:

Ability to sit for long periods, work on computers, and occasionally lift up to 20 lbs.

Benefits:

We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. 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