Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! This role offers paid training, performance incentives, and long-term career growth with one of the nation's largest hospitality companies. Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) (performance based)

Training Duration:

6 Weeks (4 Weeks Training + 2 Weeks Nesting)

Training Schedule:

Monday-Friday, 9:00 AM•5:30 PM (Onsite in Ocoee, FL)

Work From Home Opportunity:

Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am•8pm or 10am•6:30pm; Weekends required; 2 days off during the week Plus, shift differentials with an additional 10% evening differential and 15% weekend differential As an Owner Reservations Specialist , you'll support Westgate Resort owners by handling reservations and account inquiries , educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.

What You'll Do:

Answer and manage inbound and outbound calls from Westgate Resort owners Assist owners with booking, modifying, and canceling reservations Educate owners on timeshare usage rights and account status Process external exchange requests through a third-party partner Offer and explain Vacation Guard Travel Protection Maintain accurate documentation and meet quality/performance expectations Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint Call volume expectations: 30-35 calls/day average 40-50 calls/day during peak periods

What You'll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED required 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality•Sales, collections, and front desk experience are also highly transferable! ) Strong communication, listening, and multitasking skills Comfortable working in a fast-paced, metric-driven environment Must be able to work weekends and holidays as needed Must pass a background check and drug screening Bilingual English/Spanish is a HUGE plus (additional pay available!) Additionally, the person must possess and adhere to the following core values:

Integrity Passion Work Ethic Why You'll Love It Here:

Comprehensive benefits (medical, dental, vision, PTO, 401K match)

DailyPay:

get paid when you need it Career growth & tuition assistance Employee discounts on resorts, restaurants, and more Inclusive culture & community involvement opportunities Remote flexibility after the 90-day onsite period

Pay:

$16.00•$16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Professional development assistance Referral program Vision insurance Work from home

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Call center: 1 year (Required)

Sales:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Ocoee, FL 34761 (Required)

Work Location:

In person