Job Summary We are hiring a Pharmacy CSR

• Remote for a full-time, temp-to-hire opportunity supporting a growing healthcare customer service team.

This work-from-home call center role is ideal for a customer-focused professional who enjoys helping members, pharmacies, and healthcare providers navigate prescription benefits, medication questions, billing, claims, coverage, and pharmacy services. This position offers paid training, supportive leadership, ongoing coaching, and the opportunity to build a long-term career in healthcare customer service. You will work in a fast-paced, high-volume environment where communication, accuracy, empathy, and problem-solving are key to delivering a positive customer experience. Key Responsibilities

• Handle a high volume of inbound calls from customers, pharmacies, and healthcare providers regarding pharmacy benefits and services.
• Assist with questions related to prescription coverage, home delivery medications, billing, payments, eligibility, claims, prior authorizations, and medication deliveries.
• Research and resolve customer issues using multiple computer systems while accurately documenting interactions and outcomes.
• Ask effective questions, identify customer needs, and provide clear, professional, and empathetic solutions.
• Make occasional outbound follow-up calls as needed to support issue resolution and customer satisfaction.
• Meet established expectations for quality, productivity, attendance, compliance, and overall performance. Compensation and Benefits

• Pay:

  $15 per hour.
• Job type: Temp-to-hire.

• Schedule:

  Full-time.
• Work arrangement: 100% remote, work from home.
• Paid training provided.
• Schedule may include evenings, weekends, holidays, and occasional overtime.
• Benefits may include medical, dental, and vision insurance.
• 401(k).
• Paid time off.
• Flexible spending and health savings accounts.
• Life insurance.
• Employee discounts.
• Referral bonus program.
• Recognition and incentive programs. Required Qualifications and Skills
• Support inbound pharmacy customer service calls in a high-volume call center environment.
• Research prescription benefits, billing, claims, eligibility, prior authorization, and medication delivery questions.
• Accurately document customer interactions while working across multiple computer systems.
• Work toward first-call resolution and a positive customer experience.
• Must be at least 18 years of age.
• High School Diploma, GED, or equivalent required.
• At least 1 year of customer service experience required.
• Comfortable using computers and learning multiple new systems.
• Basic Microsoft Word and Excel skills required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and strong attention to detail.
• Ability to work successfully in a fast-paced, high-volume customer service environment.
• Ability to successfully complete all required training.
• Must have a private, distraction-free workspace that is not a shared or common area of the home.
• Must have a hard-wired Ethernet internet connection.
• Minimum internet speed requirement of 50 Mbps download and 10 Mbps upload.
• 5G, mobile hotspots, and satellite internet are not supported.
• Ability to remain on camera during working hours.
• Reliable computer and work setup suitable for a high-volume customer service environment required. Preferred Qualifications
• Call center or contact center experience.
• Healthcare, pharmacy, insurance, or medical office experience.
• Previous remote or work-from-home experience.
• Familiarity with medical terminology, pharmacy benefits, or health insurance.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.