Job Summary We are hiring a Pharmacy CSR

• Remote for a full-time, temp-to-hire opportunity supporting a growing healthcare customer service team.

This work-from-home role is ideal for a customer-focused professional who enjoys helping people, solving problems, and learning healthcare and pharmacy benefit systems. As a Pharmacy Customer Service Representative, you will assist customers, pharmacies, and healthcare providers with questions about prescription benefits, medication coverage, billing, claims, eligibility, prior authorizations, and delivery services. This is a fast-paced call center environment where strong communication, attention to detail, and a calm, professional approach are essential. This opportunity offers paid training, supportive leadership, ongoing coaching, career growth potential, recognition programs, and the ability to work remotely in a healthcare-focused customer support role. Key Responsibilities

• Handle a high volume of inbound calls from customers, pharmacies, and healthcare providers.
• Assist callers with prescription benefits, coverage, billing, eligibility, claims, prior authorizations, and medication delivery questions.
• Research and resolve customer issues using multiple computer systems and internal resources.
• Ask effective questions, identify customer needs, and provide clear, accurate, and empathetic support.
• Accurately document customer interactions, actions taken, and resolutions.
• Meet quality, productivity, attendance, and performance expectations in a fast-paced call center environment. Compensation and Benefits

• Pay:

  $15 per hour.
• Job type: Temp-to-hire.

• Schedule:

  Full-time.
• Work arrangement: 100% remote, work from home.
• Paid training provided.
• Schedule may include evenings, weekends, holidays, and occasional overtime.
• Benefits may include medical, dental, and vision insurance.
• 401(k).
• Paid time off.
• Flexible spending and health savings accounts.
• Life insurance.
• Employee discounts.
• Referral bonus program.
• Recognition and incentive programs.
• Supportive leadership and ongoing coaching.
• Career growth opportunities. Required Qualifications and Skills
• Support customers, pharmacies, and healthcare providers with pharmacy benefit and medication service questions.
• Research prescription coverage, claims, billing, eligibility, prior authorization, and delivery-related issues.
• Accurately document customer interactions while working toward first-call resolution.
• Use multiple computer systems to resolve issues in a high-volume remote call center environment.
• Must be 18 years of age or older.
• High School Diploma, GED, or equivalent required.
• At least 1 year of customer service experience required.
• Comfortable using computers and learning multiple new systems.
• Basic Microsoft Word and Excel skills required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and strong attention to detail.
• Ability to work in a fast-paced, high-volume customer service environment.
• Ability to successfully complete all required training.
• Must be available to work a full-time schedule that may include evenings, weekends, holidays, and occasional overtime.
• Must have a private, distraction-free workspace that is not a shared or common area of the home.
• Must have a hard-wired Ethernet internet connection.
• Must have minimum internet speeds of 50 Mbps download and 10 Mbps upload.
• 5G, mobile hotspots, and satellite internet are not supported.
• Must be able to remain on camera during working hours.
• Must have a reliable computer and work setup suitable for a high-volume customer service environment. Preferred Qualifications
• Call center or contact center experience.
• Healthcare, pharmacy, insurance, or medical office experience.
• Previous remote or work-from-home experience.
• Familiarity with medical terminology, pharmacy benefits, or health insurance.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.