Atlas Staffing is currently hiring a Technical Project Support Specialist for a Boise-area company. This is a great opportunity for someone with customer service and technical support experience who enjoys troubleshooting, working with customers, and resolving software and product-related issues. The ideal candidate will have strong computer skills, including Microsoft Word, Excel, and Outlook, and the ability to explain technical information clearly to non-technical users. This is a Monday-Friday position with a pay range of $19.00

• 22.00/hour. Technical Project Support Specialist Location
• Boise Pay Range
• $19.00
• $22.

00/hr Monday to Friday Temporary for 90 days Position Summary Our team is seeking a qualified individual to fill our Technical Project Support Specialist position. This position will primarily be responsible for detecting, analyzing, and resolving software-related issues while minimizing the impact on customers and business operations. Managing multiple customer inquiries concurrently, while maintaining accuracy and attention to detail.

Job Responsibilities:

Handle customer and internal inquiries via phone and email, providing personalized information. Troubleshoot and resolve product or service issues remotely, escalating complex cases when necessary. Maintain detailed records of interactions and communication resolution and next steps with other departments to address customer concerns. Educate customers on effective product or service usage. Efficiently manage multiple customer inquiries, ensuring timely responses. Prioritize urgent cases while maintaining service quality. Provide accurate and up-to-date information to customers. Collaborate closely with colleagues from different teams (e.g., technical support, sales) to resolve complex issues. Share insights and best practices within the team. Adapt communication style to handle various customer scenarios.

Requirements:

Exceptional customer service. Attention to detail and effective time management skills. Desire to grow skill set and grow within the organization. Experience with Microsoft Excel, Word, and Outlook. Some remote support experience preferred. Familiarity with using copier RUI (not required) Ability to explain technical concepts to non-technical users. Clear verbal and written communication skills. Familiarity with general IT concepts (hardware, software, networks). Adaptability in handling unexpected challenges. #INDBOI