Remote Administrative / Customer Advocate Speclst Administrative / Customer Advocate Specialist at a financial services, mortgage company. REMOTE role. Position will support legal department and handle administrative duties. Temporary, 3+ months, could be more potential. $24-$26 per hour DOE. Mon-Fri, 7:30am - 4:00pm Pacific time zone daily. What's in it for you? Remote position, will receive loaned desktop, headset equipment Benefits offered through Elwood Staffing Potential foot in door with strong financial services company Remote Administrative /

Customer Advocate Speclst Details:

Contract position $24.00 to $26.00 /hour First Shift (Monday through Friday from 07:30am to 04:00pm) Administrative / Customer Advocate Specialist at a financial services, mortgage company. REMOTE role. Position will support legal department and handle administrative duties. Create, maintain, file, and retrieve customer complaint and mortgage servicing records in secure document-management systems. Maintain and update complaint tracking logs, ensuring status, ownership, deadlines, correspondence, and resolution details are accurate for reporting. Review scanned mail and incoming correspondence, determine the appropriate handling path, and route time-sensitive or legal matters to the correct team. Retrieve historical documents and import records into customer files while validating account data and document completeness. Monitor internal and external email shared inboxes and complete assigned requests within departmental, regulatory, and contractual timelines. Support exception reporting and identify missing, inconsistent, or overdue items requiring follow-up or escalation. Participate in internal and external audit requests by locating files, validating records, and maintaining complete documentation. Provide general admin support as needed Remote Administrative /

Customer Advocate Speclst Qualifications:

1-3 years of administrative experience in residential mortgage servicing company Proficient with Microsoft Excel, Word and Outlook Nice to have experience with Fiserv, OnBase and/or Compliance360 We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Our commitment to you:

to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work. How to

Apply:

Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles Country Fair Chance Ordinance for Employers and the California Fair Chance Act.

•See above for qualifications #IJ #BIZ1