Remote Customer Service Rep

• Position Starting 11/09/2026
  Birmingham, Alabama; Montgomery, Alabama; San Angelo, Texas
  Customer Service/Support
  3161
  Job Description
  Overview
  Candidates hired for work-from-home positions will receive company-issued equipment.

Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location:

This is a remote/work from home position.

Compensation:

$16.50/hour

Paid Training Start Date:

Monday, November 9, 2026

Training Hours:

Monday

• Friday: 9am
• 6pm EST (hours may be adjusted)
  Hours of Operation (following training): Monday
• Friday: Varies between 7am
• 8pm EST
  After successful completion of Training and Nesting, agents are eligible for a $150 incentive.

After 30 days of production, agents are eligible for an additional $150 incentive. Must be actively employed at time of pay-out.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider

TSI-CXBPO

(part of TSI family of companies)?

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding:

Billing inquires

Disconnect/Reconnect

Payment Arrangements

Budget Billings

Make payments

Process trouble and outage orders

Move In/Out Service

Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

Must have prior call center experience

Great Attendance Computer Navigation skills

Must be able to type minimally 35-40 WPM

Great Communication skills Camera ettiquette

• Cameras are required to be on during training from start to end
  Flexible
• production shifts vary from 7am-8pm EST
  Open to working overtime
• We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
  Adhere to a 20-minute daily break 1 hour lunch
  Multitask Skills
  Adequate Internet of 20mbps download 10 upload
  

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results:

25 mbps download, 20 mbps upload

Note:

• Camera requirements
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)