Customer Service Representative Company:

Bulletpoint Mounting Solutions Location:

Hybrid — Perrysburg, Ohio (Shop/Home)

Job Type:

Full-Time, 1099 Contract About Bulletpoint Mounting Solutions At Bulletpoint Mounting Solutions, we don't just make mounts—we build gear that fuels adventures. Headquartered in Ohio, we're an independently owned company designing and manufacturing rugged device mounts for Jeeps, light trucks (RAM, Ford, GMC, Chevrolet, Toyota, Nissan), Sprinter vans, motorcycles, and UTVs. Whether our customers are crawling off-road, hitting the dunes, or cruising the daily commute, our dash-mounted solutions are built to handle the toughest terrain while keeping devices secure and within reach. The Role We are seeking a reliable and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, assisting them with questions, troubleshooting product issues, processing orders, and providing clear, professional communication. The ideal candidate will be empathetic, resourceful, and able to work independently in a remote environment. Location Hybrid — Perrysburg, Ohio. You will split your time working from home and from our shop located in Perrysburg, Ohio, which also serves as our HQ for Product Development.

Key Responsibilities Customer Communication:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

Issue Resolution:

Troubleshoot and resolve product or order-related issues with accuracy and empathy.

Order Management:

Process orders, returns, and warranty claims in accordance with company policies.

Data & Feedback:

Document customer interactions and feedback to help improve processes and products.

Cross-Functional Collaboration:

Work with other departments (warehouse, R D, marketing) when needed to resolve complex issues.

Product Expertise:

Maintain a high level of product knowledge to confidently answer customer questions.

Required Qualifications E-commerce/Retail Experience:

1+ years of customer service experience, especially handling inquiries related to orders, shipping, and returns.

Problem-Solving Skills:

A detail-oriented, problem-solving mindset with a customer-first attitude to resolve fitment issues or order mix-ups.

Communication:

Strong written and verbal communication skills.

Work Ethic & Dependability:

Self-motivated and dependable in a remote work environment. Must be able to work independently while also collaborating effectively in a small, fast-paced team.

Time Management:

Ability to multitask and manage time effectively in a fast-paced environment.

Tech-Savvy:

Ability to learn and use customer service platforms (experience with Shopify, Gorgias, or similar systems is a plus, but not necessary). Preferred Qualifications (Bonus Attributes!)

Automotive Knowledge:

Familiarity with automotive parts, vehicle systems, and industry terminology to assist customers accurately.

Technical Aptitude:

Mechanically inclined with an understanding of how parts function together, alongside practical experience using hand tools.

Catalog & Fitment Navigation:

The ability to look up OEM or aftermarket part numbers and verify fitment or compatibility for specific vehicle makes and models.

Industry Enthusiasm:

A demonstrated passion for vehicles, vehicle modification, off-roading, or overlanding. Compensation This is a full-time 1099 contract role with competitive, negotiable flat-rate compensation. As an independent contractor, you will be responsible for handling your own tax obligations and benefits (including health insurance). The final pay rate will be discussed based on experience during the interview process.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Work from home

Work Location:

Hybrid remote in Perrysburg, OH