Employment Solutions is currently seeking SEVERAL skilled and experienced Customer Service Representatives to work from home. Equipment will be provided. Pay rate $14.25 per hour. 40 hours per week. Training will be 10/19/26 to 12/11/26, M-F 9:30am to 6pm CT. After training must have open availability to work any day Monday to Friday from 7am-6pm CT. Representatives will serve as a key interface and provide customer care to assigned program(s). This position is responsible for handling all interactions that may include inbound calls, outbound calls, and email/chat in a call center environment regarding a variety of requests. Essential Functions of Customer Service Representative Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling! Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software. Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution. Use decision-support tools to respond to common customer work/service order inquires and requests. Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best. Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership Provide an excellent customer experience in all interactions. The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications:

High School diploma and 1+ years' experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required. Knowledge, Skills & Abilities Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support. Proven customer service, operations support, and problem resolution skills. Ability to prioritize multiple tasks in a fast-paced environment. Courteous and empathetic with strong customer service orientation. Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization. Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries. Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations. Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change. Must have a fast and reliable internet connection. For immediate consideration, please submit your updated resume to this posting. Why Work with

Employment Solutions:

We work with a variety of clients and consider you for all roles that may match your background and requirements No fee to you! We strive to help individuals find their passion and grow their professional experience #IND4 #ZR