Role Summary Prestige Disposal is hiring a fully remote Customer Service Representative to manage inbound client communications, process new accounts, and resolve service inquiries. This role serves as the primary point of contact for daily residential and commercial customer interactions.

Key Responsibilities Inbound & Outbound Communications:

Answer and route incoming customer phone calls efficiently and professionally.

Account Management:

Process new customer sign-ups, establish service schedules, and update account information in the company database.

Payment Processing:

Securely accept, process, and record customer payments over the phone.

Issue Resolution:

Troubleshoot and resolve customer service issues, missed pickups, or billing inquiries in a timely manner.

Administrative Support:

Maintain accurate records of customer interactions and escalate complex operational issues to the appropriate internal teams.

Qualifications & Requirements Location:

Must physically reside in Northeast Pennsylvania.

Connectivity:

Must maintain a reliable, high-speed internet connection capable of supporting VoIP calls and cloud-based software without interruption.

Experience:

Prior experience in customer service, call center operations, or administrative support is preferred.

Skills:

Clear verbal and written communication, attention to detail, and proficiency with standard data entry and customer relationship management (CRM) tools. Equipment & Environment This position is 100% remote from your home office in Northeast PA. Prestige Disposal will supply all necessary hardware, including a company computer, headset, and required peripherals.

Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Work from home

Work Location:

Hybrid remote in Kingston, PA 18704