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Agent Alliance

Remote Customer Service/Sales Representative

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Career Insights for Call Center Representative

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$39,952 / year median in the U.S.

+4% projected growth

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Job Description

Our representatives meet remotely with individuals who have signed up for supplemental benefits that protect their families beyond what their employer covers. Their role is to consult with the family, explain the available options, and help them select the plan that best fits their needs. Successful reps are great communicators who are ambitious, motivated, and organized. They think like entrepreneurs and are committed team players.
Job Requirements:
Reach out to individuals who have requested more information on the benefits we offer Schedule Zoom meetings with these members Customize new benefit plans and adjust existing plans to fit the current needs of each client Establish and maintain relationships with existing and new clients Perform benefit reviews for existing clients, as well as help with any necessary claims or adjustments Provide attentive customer service and any necessary administrative support in response to members' needs Respond to and resolve client questions and concerns regarding their benefits Ensure that all documentation is accurate and complete, and perform any necessary updates on schedule
Benefits:
Medical (BlueCross BlueShield) Dental, Vision, and Hearing insurance Company stock options offered Comprehensive paid training program Weekly performance-based pay and bonuses, on average, $65,000 to $70,000 in the first year Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting)

Benefits

  • Flexible Work Schedules
  • Professional Development
  • Dental Insurance
  • Employee Stock Options (ESOs)