Senior Account Manager -Insurance Sycamore Specialty Underwriters, LLC Troy, MI Job Details Permanent 1 day ago Qualifications Managing customer accounts Multilingual Valuation Customer relationship management Insurance sales Account management Full Job Description Overview We, Birchstone Insurance Group, are seeking a dynamic and results-driven Senior Account Manager specializing in Insurance to join our vibrant team. In this pivotal role, you will lead client relationships, develop tailored insurance solutions, and drive business growth through strategic sales initiatives. Your expertise in various insurance sectors—including health, life, property, and casualty—will empower you to deliver exceptional service and value to our clients. This position offers an exciting opportunity to leverage your multilingual abilities, negotiation skills, and comprehensive insurance knowledge to make a significant impact in a fast-paced environment. Responsibilities Deliver superior client service by addressing insurance inquiries, discussing available product options and managing changes. Assist with the onboarding of new clients, including data collection and quotation processes. Analyze clients' operations, risk exposures to provide coverage recommendations. Collaborate with producers to ensure accurate property valuations, co-insurance compliance and appropriate form of coverage is being utilized. Responsible for following up with underwriters to ensure market submissions are processed. Obtain any requested information from producers, clients or prospects. Evaluate carrier quotes and manage corrections where appropriate with carrier. Contribute to the strategic design of insurance policies. Facilitate seamless renewals for optimal client retention. Nurture strong relationships with clients, carriers and internal team members. Manage the preparation of insurance proposals. Ensure policies and endorsements effectively address coverage gaps and mitigate risks. Perform accurate data entry into carrier software/online portals and Epic. Import documents, client, carrier and producer correspondence into Epic. Meet or exceed agency standard timelines as presented Follow departmental guidelines and procedures. Stay current with industry trends, new products, and evolving coverages. Resolve complex service issues for insured parties. Experience Proven success in outside sales within the insurance industry or related fields such as retail sales or benefits administration. Strong negotiation skills with a track record of closing complex deals involving multiple stakeholders. Extensive knowledge of commercial insurance products including health, life, property, casualty, and health insurance regulations. Minimum 5+ years insurance account management experience required

CPCU, CIC, CRM

designations preferred Agency management software experience preferred - EPIC. The above information on this description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on Local, State or Federal Laws.

Work Location:

Hybrid remote in Troy, MI 48084