Senior Director, Client Support Compest Solutions Inc Norfolk, VA Job Details Full-time $120,000

•$150,000 a year 9 hours ago Qualifications Team supervision Managing teams in a customer support role Performance management High school diploma or GED Bachelor's degree Customer relationship management Senior leadership

Full Job Description Position Title:

Senior Director, Client Support

•

US & Canadian Market Location:

VA (Hybrid)

Duration:

Full Time ,

Rate :

USD$150

K/Annum Visa:

USC ,

GC Job Description:

Senior Director, Client Support

•US & Canadian Markets As the Senior Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners. Key Responsibilities Serve as a core member of the United States & Canadian Markets Operations Leadership Team Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors Deliver operational readiness, improve our operating model and enhance partner support Establish and sustain a well-managed operating environment and deliver impactful results

Basic Qualifications:

HS Diploma, GED or equivalent certification At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries At least 6 years of people leadership and performance management experience

Preferred Qualifications:

Bachelor's or Master's Degree Experience working within a major payment network 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries 8+ years of people leadership and performance management experience

Pay:

$120,000.00

•$150,000.00 per year

Work Location:

Hybrid remote in Norfolk, VA 23502