Support Specialist

Bravo! is seeking a reliable and tech-savvy Support Specialist to join our white-labeled outsourced support team. This role provides support for customers using point of sale systems (POS), payment systems, and other various products used in fast paced environments. The position combines remote work with commuting to our Eldridge office and on-site client visits in the Eldridge area as needed. Responsibilities Provide support for customers using point of sale systems (POS), payment systems, and other Bravo!-supported products Install, configure, and support Point of Sale systems and payment platforms at client locations Perform basic IT troubleshooting (e.g., network issues, hardware diagnostics, connectivity problems) Respond to customer issues via phone and email within service-level agreements (SLAs) Train restaurant staff on system features relevant to their roles Assist with third-party integrations and understand associated costs Stay informed on software updates, hardware requirements, and industry trends Deliver a smooth, professional customer experience in every interaction Become a Product Owner in one or more products supported by Bravo! Location Requirements Must reside in or near Eldridge, IA This is a hybrid position with regular commuting to our Eldridge, IA office and on-site visits within the Eldridge area as needed Must have reliable transportation for travel to office and client sites

Schedule & Compensation Standard Salary:

$40,000 to $65,000, based on skill and experience.

Schedule:

40 hours per week 1 weekend shift and 1 on-call overnight per week is required Requirements At least 1 year of experience in technical support (preferred) At least 1 year of experience in the restaurant or hospitality industry (preferred) Proficiency in Windows operating systems and mobile platforms (iOS and Android) Strong communication and problem-solving skills Reliable high-speed internet connection for remote work Must be able to multitask proficiently Self-motivated, adaptable, and comfortable in startup-style environments Benefits Health, dental, vision, and life insurance Retirement plan Paid time off and sick days Gym reimbursement "Book of the Month" program Referral program Performance and customer satisfaction bonuses Join Bravo! Build a career in support that goes beyond troubleshooting. To learn more about Bravo!, visit www.growwithbravo.com

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Shift:

8 hour shift Day shift Evening shift Night shift

Work Location:

In person