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Silvercomm Connect Professionals LL

Tier 1 Customer Support Telecommunication

Entry-Level JobVerifiedNo experience needed
Pay: Not specified
Posted: 3 weeks ago
Location: Narvon, PA (Remote)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/22/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in the U.S.

-23% projected decline

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Job Description

Benefits:
401(k) 401(k) matching Paid time off About the
Role:
Silvercomm Connect Professionals LLC is looking for a motivated and customer-focused Tier 1 Customer Support Specialist to join our growing telecommunications team in Narvon, PA. This is a fantastic opportunity to launch or grow your career in the Telecom or IT industry while making a real difference for our customers every day. If you love solving problems and helping people stay connected, we want to hear from you!
Responsibilities:
Serve as the first point of contact for inbound customer inquiries via phone, email, or chat Troubleshoot basic telecommunications service issues including connectivity, billing, and account management Document customer interactions and resolutions accurately in the CRM system Escalate complex technical issues to Tier 2 support teams when necessary Guide customers through self-service tools and account portals Meet or exceed customer satisfaction (CSAT) and first-call resolution (FCR) metrics Stay current on telecom products, services, and promotions to provide accurate information
Requirements:
High school diploma or GED required; associate's degree or higher preferred 1+ year of customer service, call center, or telecommunications experience preferred Strong verbal and written communication skills Basic technical aptitude with the ability to troubleshoot telecom or internet service issues Proficiency with CRM software and standard computer applications Patient, empathetic, and solution-oriented mindset Ability to work a flexible schedule including evenings or weekends if needed
About Us:
Silvercomm Connect Professionals LLC is a dedicated telecommunications services company based in Narvon, PA, committed to keeping individuals and businesses seamlessly connected. Our customers trust us for our reliability, responsiveness, and personalized service that big providers simply can't match. We pride ourselves on fostering a supportive team environment where employees are valued, trained, and given real opportunities to grow within the industry. Flexible work from home options available.