Job Summary We are seeking a Tier 1 Tech Support professional for a temp-to-hire opportunity supporting customers with software licensing and registration questions. This role is ideal for someone with at least 1 year of technical support or office-based customer service experience who enjoys solving problems, communicating clearly, and helping customers get accurate answers quickly. This position offers a stable Monday through Friday schedule, remote work for candidates located in California, and the potential to convert to a full-time role. You will be part of a supportive technical support environment where attention to detail, teamwork, clear communication, and continuous learning are valued. This is a strong opportunity to build your technical support career with a team that provides structure, training, and a path for long-term growth. Key Responsibilities

• Assist customers with basic software licensing and registration questions by phone and email.
• Verify customer information and follow established processes to resolve inquiries accurately.
• Respond to customer requests and inquiries within a 24-hour business period.
• Document customer interactions clearly and include all relevant details needed for resolution.
• Learn new product, licensing, and support information quickly to improve customer service.
• Organize daily tasks efficiently while maintaining accuracy and productivity. Compensation and Benefits

• Pay:

  $20 per hour.
• Job type: Temp-to-hire.

• Schedule:

  Monday through Friday, 8:00 AM to 5:00 PM.

• Location:

  Remote, must live in California.
• Candidates selected for the role may have the opportunity to convert to full-time employment.
• Selected candidates will need to pass a criminal background check. Required Qualifications and Skills
• Provide Tier 1 technical support for software licensing and registration inquiries.
• Manage customer requests through phone and email support channels.
• Verify customer information and follow support procedures to resolve issues.
• Maintain timely, accurate responses within required service timeframes.
• 1 or more years of technical support experience preferred.
• 1 or more years of experience in an office environment preferred.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to produce quality work with minimal wasted effort.
• Strong attention to detail with the ability to ensure important information is not missed.
• Ability to include all pertinent information needed to respond accurately to customer inquiries.
• Quick learner with the ability to understand and absorb new information.
• Willingness to ask questions to improve understanding of processes and concepts.
• Strong planning and organization skills with the ability to manage daily tasks efficiently. Preferred Qualifications
• Prior experience supporting customers in a software, SaaS, or technology environment.
• Experience handling customer inquiries through both email and phone.
• Familiarity with software licensing, registration, or account support processes.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.