Job Summary We are seeking a Tier 1 Tech Support professional for a remote temp-to-hire opportunity supporting customers with software licensing and registration questions. This role is ideal for someone with technical customer service experience, strong communication skills, and the ability to follow structured processes while delivering accurate, timely support. This Tier 1 Tech Support role offers a consistent Monday through Friday schedule, remote work flexibility for candidates living in California, and the opportunity to convert to full-time employment. Candidates will be part of a customer-focused support environment where attention to detail, teamwork, clear communication, and a willingness to learn are valued. Key Responsibilities

• Assist customers with basic software licensing and registration questions via email and phone.
• Verify customer-provided information and follow established processes to resolve inquiries accurately.
• Respond to customer requests and inquiries within a 24-hour business period.
• Document customer interactions with complete and accurate information.
• Apply troubleshooting steps and internal procedures to guide customers toward resolution.
• Manage daily tasks efficiently while maintaining quality, accuracy, and professionalism. Compensation and Benefits

• Pay:

  $20 per hour.

• Schedule:

  Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Job Type:

  Temp-to-hire with potential conversion to full-time.

• Work Arrangement:

  Remote, must live in California. Required Qualifications and Skills
• Provide Tier 1 technical support for software licensing and registration inquiries.
• Respond to customer questions by phone and email within required service timelines.
• Verify customer information and follow established support procedures.
• Maintain accurate, complete customer communication records.
• 1+ year of technical support experience preferred.
• Office environment experience preferred.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to produce significant output with minimal wasted effort.
• Strong attention to detail with the ability to include all necessary information in customer responses.
• Ability to quickly understand, absorb, and apply new information.
• Willingness to ask questions to improve understanding of processes and concepts.
• Strong planning and organizational skills for managing daily tasks efficiently.
• Must be able to pass a criminal background check. Preferred Qualifications
• Previous experience supporting software products, licensing, registration, or account-related customer inquiries.
• Experience working in a remote customer support or technical customer service environment.
• Familiarity with ticketing systems or customer support documentation processes.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.