US_East | Customer Service Advisor_L2

Prev US_East | Customer Service Advisor_L2#26-05111 North Kingstown, RI 80% Remote Job Description Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

End User/Onsite Support Location(s): North Kingstown, RI (

Hybrid:

1 day per week on site) Job Description Daily Operations & User Support

Troubleshooting & Resolution:

Diagnose and resolve hardware, software, and network issues (e.g.,puters, ers, scanners, phone systems) in person.

Ticketing & Documentation:

Log all service requests, actions taken, and resolutions in a ticketing system (e.g., Jira, ServiceNow).

Onboarding/Offboarding:

Setup and deploy workstations, laptops, and peripheral devices for new hires, including user account management via Active Directory or Microsoft 365. er &

Peripheral Support:

Maintain and repair copiers, ers, and scanners.

Patching & Updates:

Install software patches and operating system updates.

Password Resets:

Handle user account lockouts and password resets. Hardware Installation & Maintenance

Workstation Deployment:

Physically install, configure, and upgrade desktopputers, laptops, and monitors.

Asset Management:

Track and maintain records of IT assets (hardware and software licenses).

Hardware Repair:

Replaceponents such as cables, motherboards, screens, or keyboards. Audio/Visual (AV)

Support:

Set up and troubleshoot meeting room equipment, projectors, and video conferencing systems (e.g., MS Teams and/or Jabber rooms and Click systems). Network & Infrastructure

Local Network Support:

Troubleshoot basic connectivity issues (LAN/WAN), such as patching network cables or troubleshooting Wi-Fi issues.

Cable Management:

Install or run Ethernet/structured cabling for workstations and network devices.

Server Room Maintenance:

Perform routine physical checks, such as monitoring server rack lights, changing tapes for backups, or checking environment controls (UPS, cooling) Security & Compliance

Security Monitoring:

Ensure antivirus and malware protection software is running and up-to-date on all endpoints. Proactive Maintenance & Documentation

System Health Checks:

Run daily or weekly checks on critical systems to prevent downtime.

Documentation:

Create and update internal knowledge base articles, FAQs, and technical procedures.

Vendor Liaison:

and coordinate with third-party vendors for hardware repairs or software support (e.g., ISP or er vendors). Specialized Activities

VIP/Executive Support:

Provide white glove technical support to senior management.

Event Support:

Assist with technology setup for on-site meetings andpany events. Essential Skills for the Role

Technical Knowledge:

Familiarity with Windows, Microsoft 365, Active Directory, Networking fundamentals (TCP/IP, DHCP, DNS), Jabber, MS Teams

Soft Skills:

Strong customer service, patience with non-technical users, and clearmunication. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.