Customer Service Assistant Rhode Island Philharmonic Orchestra & Music School East Providence, RI Job Details Part-time $16

• $20 an hour 1 hour ago Qualifications Sales Analysis skills Attention to detail Venue customer assistance Organizational skills Cross-functional collaboration Cross-functional communication Full Job Description Job Summary As Customer Service Assistant, you will handle all incoming communications to the Box Office from patrons.

This includes the sale and fulfillment of single ticket and subscription purchases via phone, email, and on-site transactions. On concert nights, and in all public settings, you are responsible for maintaining excellent customer service and ensuring a remarkable experience for patrons, from their first call to the Box Office to the moment they exit after a performance. The Marketing & Communications team includes the Assistant Director for Marketing & Communications, the Box Office & Sales Manager, and the Customer Service Assistant. Orchestra sales and marketing is a multi-dimensional discipline, requiring constant customer engagement, broad and deep understanding of products and platforms, excellent communication, and strong customer service skills. You need to be proactive, detail-oriented, and a great team member who wants to play a valuable role at the organization. Primary Responsibilities

• Administer incoming phone calls to the Box Office to fulfill patron purchases for ticketed events, including but not limited to subscription acquisition and renewal, single ticket sales, complimentary ticketing, trade fulfillment, donor benefits, and voucher fulfillment.
• Onsite Box Office operations at live concerts including but not limited to Box Office sales, will call staffing, and providing general customer service needs.
• Conduct some maintenance to ensure accuracy of patron information within databases on the Box Office ticketing software system.
• Maintain efficient, professional standards and provide exceptional customer service via phone, email, and in-person communications.
• Handle cash securely, accurately, and in accordance with policies set forth by the Finance Director.
• Collaborate with Music School staff to communicate any discounts, special promotions, and pertinent information to faculty, students, and families.
• Assist in mailing preparations and stuffing, including but not limited to subscription renewal mailing and subscription ticket mailing. Essential Qualifications
• Knowledge in Box Office operations, customer experience, and sales.
• Excellent at communication and possess strong analytical and problem-solving skills.
• Able to collaborate effectively with all levels of the organization and across all departments.
• A self-starter with the ability to identify where help is needed and the willingness to roll up your sleeves and pitch in to move the organization forward.
• Experience using Box Office ticketing software systems, including Spektrix (skill preferred but not required).

Hours and Schedule 15-20 hours per week. 45 weeks per year (4 weeks off in June and 3 weeks off in December/January). Must be available to work all concert weekends: 1. September 18 & 19 2. October 16 & 17 3. November 20 & 21 4. December 12 & 13 5. January 22 & 23 6. February 12 & 13 7. March 12 & 13 8. April 9 & 10 9. April 30 & May 1 10. May 22 & 23 Salary range: $16

• 20 per hour, depending on experience

Job Type:

Part-time Pay:

$16.00

• $20.

00 per hour

Shift:

Day shift Evening shift Morning shift Ability to

Commute:

East Providence, RI 02914 (Required) Ability to

Relocate:

East Providence, RI 02914: Relocate before starting work (Required)

Work Location:

In person