Senior Customer Service Representative D3Logic, Inc. East Providence, RI Job Details Full-time $1,100 - $1,400 a week 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Customer communication Teamwork Customer service Windows Bachelor's degree Customer relationship management Print production Desktop applications Organizational skills Productivity software Account management Time management Full Job Description Company D3, Inc is a leading multi-channel marketing, print, mail, and fulfillment organization specializing in integrated technologies. With over 25 years of history, D3 is communications and business intelligence organization with a mission to help companies grow through innovative marketing strategies providing print, mail and fulfillment. We believe in treating our customers, employees, and partners with attentive concern, integrity, and respect. Teamwork and collaboration along the way accommodate all our clients, D3 is looking for the right people to help us as we continue to expand our business nationally. Position D3 is currently looking for a qualified individual for our Customer Service and Account Management that will support sales representative(s) in providing solutions to successfully address our customers marketing needs. Manage the client's projects through our facilities, attend daily production meetings to insure solid communications from and to the customer and the accurate distribution of that communication throughout the organization. Maintain a high focus on the customer side and project management for assigned accounts by managing orders and quotes through delivery. This is a highly demanding and rewarding position for the right individual. We seek experienced, highly motivated people who will be responsible for helping D3 establish and maintain productive and valued relationships with our customers. Requirements Duties and responsibilities The main responsibility for the right individual will be to manage customer projects throughout the organization. We offer a broad range of design, printing (including variable data print), marketing services including fulfillment (electronic as well as physical), integration of social media, billing and statement processing and direct mail. Among the markets we cover are insurance, financial, non-profits, municipalities, hospitality, and travel corporations. You must… Ø Support the day to day needs of assigned clients. Ø Support the function of estimating potential jobs requested by their sales representative in the areas of offset, digital and large format projects. Ø Process customer orders generated by their Sales Representative into the company's order entry software. Ø Act as primary customer contact on jobs. Act as liaison between customers, salespeople, and production control/manufacturing departments. Ensure the timely organized input of work and information to enable manufacturing to meet customer schedules and requirements. Oversee the job from start to finish. Ø Provide timely and professional resolution to customer issues and problems. Ø Expedite and track job jackets daily for on-time delivery. Ø Build and enhance customer relationships by providing timely and accurate communications. Ø Receive artwork and/or files from the customer and/or sales. Follow procedures as outlined in regards to prepress work orders, Additional Charge Forms, and review these with the planning and scheduling department as necessary. Ø Prepare Production Additional Charge Forms to ensure that extra charges are properly identified and communicated to the customer. Ø Receive changes from sales and/or customer and update job information. Ø Responsible for the support of key customer development and relationship of both existing and new accounts. Ø Understand and introduce various services to existing and new customers. Ø Identify customer needs and provide solutions to enhance customer relations General Ø Perform on a timely basis all administrative functions required of a Customer Service Representative such as completion of paperwork associated with the duties of their job. Ø Document customer information and other valuable information about the customer and vendor in the company's contact database. Ø Participate in the daily production schedule meeting and update sales rep and customer about any production or delivery delays. Ø Recommend which customer jobs should be outsourced and which jobs would remain in-house. Ø Assure compliance of all Synergy Graphic Solutions policies and procedures. Ø Recommend processes and procedures that will improve the efficiency of their job and the company. Ø Support company goals. Ø Support the TEAM building & TEAM work concept within their job and amongst the entire company. 3. Minimum Qualifications Ø 2 + years Customer Service & Estimating experience Ø Experience in one or more of the printing & graphic industry, variable data print, fulfillment, and direct mail. Ø Strong interpersonal and organizational skills. Ø Excellent communication skills, both written and oral. Ø Strong problem-solving skills. Ø High level of personal drive and demonstrated ability to meet challenging goals. Ø Efficient computer skills on a Windows base application PC and MS Office Suite. Ø Strong time management, organization skills and ability to multitask. If this sounds like you, we would like you to be a member of our team.

Compensation and Benefits:

1. Salary based upon experience level 2. Medical, Dental, and 401k 3.

Paid Time Off Job Type:

Full-time Pay:

$1,100.00 - $1,400.00 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Education:

Bachelor's (Preferred)

Experience:

Customer Service:

5 years (Preferred)

Work Location:

In person