CUSTOMER SERVICE REPRESENTATIVE

The primary purpose of this position is to provide customer service to EZPass customers and bill by mail customers, with a focus on account management and transaction processing. This position reports directly to the CSC Manager and will work with several key departmental Supervisors and Managers.

MINIMUM JOB REQUIREMENTS

High School Diploma or GED, required •

SPANISH SPEAKERS PREFERRED

•ESSENTIAL

RESPONSIBILITIES

Provide exceptional customer service and handling of all customer issues. Account establishment and maintenance Prepares, posts, verifies, and records customer payments and transactions related to toll invoice accounts EZPass Transponder distribution Transaction processing Direct customer service either through the call center, walk in center, or electronic means (email/chat communications) Mail house operations Outbound calls Process and receive customer unresolved inquiries and written disputes

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

•

SPANISH SPEAKERS PREFERRED, NOT REQUIRED

•Math, reading and basic problem-solving skills Excellent communication skills Experience handling money Basic computer skills Must be able to function in stressful environments Prior customer service experience is a plus

Job Type:

Full-time Pay:

$22.50 - $23.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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