Position Summary:

We are seeking a compassionate, detail-oriented Administrative & Client Support Coordinator to join our small team. This role is essential to our daily operations and the development of our internal infrastructure during a period of growth and transition. Working under the guidance of the Executive Director, you will balance administrative management with direct client care.

Key Responsibilities Client Support & Advocacy Direct Client Assistance:

Guide clients through basic needs assessments, application forms, and critical housing documentation.

Trauma-Informed Care:

Interact with individuals experiencing homelessness using a compassionate, person-centered approach.

Program Tracking:

Monitor and document client progress and outcomes related to housing re-entry and support services.

Digital Systems & Database Management CRM Implementation:

Spearhead the ongoing build-out, testing, and deployment of the organization's new client relationship management (CRM) database.

Data Integration:

Enter, manage, and maintain accurate records across client, donor, and program tracking systems.

Workflow Documentation:

Map out and document internal procedures and administrative workflows to support long-term sustainability and succession planning.

Operations & Office Administration Daily Coordination:

Support daily office operations, maintaining flexibility in a fast-paced environment where priorities shift quickly.

Executive Liaison:

Collaborate closely with the Executive Director to execute organizational goals and administrative tasks.

Qualifications Salesforce & Database Management Salesforce Implementation:

Spearhead the ongoing build-out, customization, and deployment of the organization's Salesforce CRM database.

Data Integration:

Enter, manage, and maintain accurate, up-to-date records across client, donor, and program tracking data within Salesforce .

Workflow Documentation:

Map out and document internal procedures and Salesforce workflows to support long-term sustainability and succession planning.

Professional Experience Vulnerable Populations:

Prior experience working directly with homeless, housing-insecure, or high-risk populations is strongly preferred.

Non-Profit Workflow:

Understanding of non-profit tracking, donor relations, or social service administration is a plus.

Core Competencies Adaptability:

Ability to quickly master a wide range of responsibilities and adapt to a rapidly changing operational environment.

Crisis Management:

Proven ability to remain calm, flexible, and compassionate when working under pressure or handling sensitive client situations.

Communication:

Excellent organizational, problem-solving, and interpersonal communication skills.

Position Details Location:

Newport, RI (100% in-person work required)

Schedule:

35 hours per week with a flexible schedule

Compensation:

Commensurate with experience

Reports To:

Executive Director Pay:

$22.00 - $28.00 per hour Shift availability: Day Shift (Preferred)

Work Location:

In person