Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Kentucky. This role involves providing contract support for the Order Management team during a scheduled team member leave. The ideal candidate excels at delivering exceptional customer service, managing order-related tasks with precision, and effectively collaborating with team members to ensure seamless operations.

Responsibilities:

• Accurately enter and validate orders, ensuring all entries are reviewed and approved by the team or manager.
• Process and track shipment numbers upon request to maintain timely communication.
• Provide quotes for component pricing and manage warranty claims efficiently.
• Assist with order and portal management functions, adhering to established procedures.
• Follow company protocols to meet deadlines and maintain service level agreements.
• Communicate professionally with both internal teams and external stakeholders.
• Support standard practices and contribute to maintaining operational consistency.
• Collaborate effectively with a team of three to ensure smooth workflow during the coverage period.