Join Our Team as a Customer Service Representative We're looking for motivated, people-focused professionals to join our team as full-time Customer Service Representatives. This is an opportunity to build a rewarding career in telecommunications while representing a trusted brand and helping customers find solutions that keep them connected to the people, services, and experiences that matter most. As a Customer Service Representative, you'll play an important role in creating positive customer experiences. You'll connect with individuals and families, understand their needs, explain available options, and recommend Verizon FiOS products and services that align with their lifestyles and priorities. Key Responsibilities Serve as a knowledgeable and approachable Customer Service Representative, providing professional assistance with product and service questions. Help customers explore and select Verizon FiOS packages based on their individual needs and preferences. Build strong customer relationships through clear communication, active listening, and personalized support. Address customer questions and concerns with patience, professionalism, and a solutions-focused approach. Achieve and exceed established sales and performance goals while maintaining exceptional customer service standards. Maintain accurate customer information, account details, and sales records. Stay informed about current Verizon FiOS products, services, promotions, and offerings to provide relevant recommendations. Collaborate with teammates and leadership to meet team objectives and contribute to a positive, results-driven work environment. Represent the company and telecommunications brand with professionalism and a commitment to customer satisfaction. What You'll Bring We're looking for a Customer Service Representative who enjoys working with people, is confident communicating with customers, and is motivated by opportunities to learn, grow, and achieve results. Strong verbal communication and interpersonal skills. A friendly, professional, and customer-focused approach. Ability to understand customer needs and recommend appropriate solutions. Comfortable working toward individual and team performance goals. Reliable, motivated, and eager to develop new skills. Previous customer service, sales, or telecommunications experience is a plus, but not required. success. Qualifications we Value in a

Customer Service Representative:

Proven ability to deliver exceptional customer experiences by listening actively, addressing concerns, and providing tailored solutions. Outstanding verbal and written communication skills, with the ability to engage customers clearly, confidently, and professionally. Skilled at handling multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment. Previous experience in sales or customer-facing roles is highly valued, with a demonstrated ability to influence and close opportunities. Strong analytical and organizational abilities, capable of identifying challenges quickly and implementing effective solutions. Ability to remain calm, resourceful, and effective under pressure, making sound decisions in dynamic situations.

Pay:

$45,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Professional development assistance Referral program

Work Location:

In person