Customer Service Representative

Description We are looking for a Customer Service Representative to support daily service operations in Charleston, South Carolina. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with care and attention to detail. The person in this role will manage incoming calls, coordinate service requests, and maintain accurate records while delivering dependable customer support.

Responsibilities:

• Manage a high volume of incoming calls through a multi-line phone system and route each inquiry to the appropriate contact or department.
• Assist customers with questions, service concerns, and scheduling needs while providing courteous and solution-focused support.
• Coordinate dispatch activity by relaying job details, updating service information, and helping ensure timely communication between teams and customers.
• Enter customer, service, and scheduling data accurately into internal systems to keep records current and reliable.
• Document interactions, maintain organized files, and track service-related information for follow-up and reporting purposes.
• Address routine customer issues by gathering details, clarifying next steps, and escalating more complex matters when needed.
• Support day-to-day office communication by directing phone calls efficiently and maintaining a detail-oriented experience for every caller. Requirements
• Previous experience in customer service, call handling, or a related support role.
• Ability to operate a multi-line phone system with confidence and professionalism.
• Experience with dispatch coordination or service scheduling in a fast-moving environment.
• Strong data entry skills with close attention to accuracy and detail.
• Comfortable resolving customer concerns with patience, sound judgment, and clear communication.
• Ability to maintain organized files and manage multiple tasks throughout the day.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .