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Client Service Associate 1
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Based on South Carolina data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$47,762 / year median in South Carolina
+1% projected growth
Job Description
JR102118
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Use historical EDPlan Health Client Success knowledge to support client trainings and operations for EDPlan Health.- Duties and Responsibilities
- + Supports customer service and operations for clients: + Responsible for initiative planning and ongoing client relationship management + collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
- Required Skills
- + Analytical skills, including the ability to analyze and organize data.
- Qualifications
- + High School diploma or equivalent, Bachelor's degree preferred + 1+ years similar work experience
- Supervisory Responsibility
- + None
- Working Conditions
- + Office Setting
- The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
- Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
Range:
$57,300 - $75,700 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.EEO Statement:
- Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.