Customer Service Advocate II

Job Description Job Title:

Customer Service Advocate II

Location:

Columbia, SC 29229 (Onsite Only)

Duration:

3-Month Contract to Hire

Pay Rate:

$18.00/hr

Schedule:

Monday•Friday, 8:00 AM•8:30 PM (Post-training availability required between 8:00 AM and 8:00 PM)

Training Duration:

6-8 weeks

Training Schedule:

Monday•Friday, 8:00 AM•4:30 PM (Weekend training may be required) Job Summary The Customer Service Advocate III is responsible for providing prompt, accurate, thorough, and courteous responses to customer inquiries through phone, written correspondence, web inquiries, and walk-in interactions. This role requires strong communication skills, problem-solving abilities, and the capability to manage high-volume customer interactions in a fast-paced call center environment. Key Responsibilities Respond to customer inquiries accurately and professionally via phone, email, web, or walk-in interactions Research and resolve complex or non-routine customer issues Document customer interactions and maintain accurate records Process adjustments and coordinate with internal departments to resolve concerns Assist with priority inquiries and special projects as assigned Provide feedback to management regarding recurring customer issues or process improvements Maintain departmental productivity, quality, and timeliness standards Support training and cross-training efforts for new and existing employees Qualifications High School Diploma or equivalent 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of experience Excellent verbal and written communication skills Strong organizational and interpersonal skills Ability to handle confidential information with discretion Ability to multitask and work effectively in a high-stress environment Basic computer proficiency

Preferred:

Associate Degree 3+ years of customer service or call center experience Experience with word processing, spreadsheets, and database software Work Environment Heavy call volume/customer service environment Typical office setting Business casual dress code required Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $18.00/hr.