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Conway Medical Center

Customer Experience Associate

Pay: Not specified

Posted: 2 days ago

Location: Conway, SC (Onsite)

Last Updated: 2 hours ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Customer Service Representative (General)

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Based on South Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,000 / year median in South Carolina

+4% projected growth

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Job Description

Customer Experience Associate Position Summary:

The Customer Service Associate (CSA) supports the Customer Experience department with assigned projects, participates in program development, and assists with any additional needs of the department. Utilizing a wide variety of resources and best practices, assists the department with the overall patient experience projects and works collaboratively with members of leadership to drive mutually agreed-upon service excellence goals.

Qualifications:

Education:

Associate degree in related field required. Bachelor s degree in related field preferred. Experience Minimum 1 (one) year of hospital customer service experience required.

Licensure/Certification/Registration None Duties & Responsibilities:

Exemplify the core customer service skills of Excellence, Compassion, Healing, Teamwork, Stewardship, Innovation, and Integrity. Assists in answering incoming calls and emails in an efficient manner and functions as a liaison and role model between patients/families, staff, and hospital departments to ensure a positive patient experience. Assists with the management of customer concerns with the objective of maintaining positive customer relationships on behalf of CMC. Interacts directly with patients and/or their families to listen to concerns, resolve problems and recommend services according to the needs of everyone. Assists with and takes lead on selected employee engagement initiatives established to drive employee satisfaction. Follows company communication procedures, policies, and guidelines always and performs each duty with our customers satisfaction as the number one priority. Proficiency with Microsoft Outlook, Word, Excel, Explorer, and PowerPoint. Work effectively and collaboratively with colleagues, physicians, and department heads. Effectively utilize strong organizational skills. Consistently display effective verbal and written communication skills. remain calm and professional in difficult and high intensity situations. Regularly exercise independent judgement.