Job Summary We are seeking an energetic and highly organized Customer Service Leader/Office Assistant to join our dynamic team. This pivotal role combines front desk management, administrative oversight, and team supervision to ensure smooth daily operations. The ideal candidate will excel in communication, multitasking, and office management, creating a welcoming environment for clients and supporting internal teams with efficiency and professionalism. Your leadership will drive exceptional customer experiences while maintaining accurate records and managing office workflows. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, supportive environment.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned Join us as a Customer Service Leader/Office Assistant where your proactive approach will enhance our daily operations!

We value energetic individuals who thrive in collaborative environments and are eager to contribute their expertise. This role offers an exciting chance to grow your career while making a meaningful impact on our organization's success.

Pay:

$13.00 - $18.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Paid time off Professional development assistance Tuition reimbursement

Experience:

Cash handling: 4 years (Required)

Office:

3 years (Required) Ability to

Commute:

Georgetown, SC 29440 (Required)

Work Location:

In person