Customer Service Representative The Hanson Agency Lexington, SC Job Details Full-time $36,000 a year 5 hours ago Benefits Tuition reimbursement Paid time off Opportunities for advancement Retirement plan Qualifications Email customer support Phone communication Professional ethics High school diploma or GED Full Job Description Job Overview We're seeking a Customer Service Representative to join our growing team. In this in-office role, you will be the trusted first point of contact for our clients — handling policy changes, billing questions, renewals, and day-to-day account support with warmth, accuracy, and follow-through. You will help protect families, homes, vehicles, and financial futures while strengthening the relationships that keep our book of business healthy. This is an excellent opportunity to start in the insurance industry with no license required and grow your career into a Licensed Sales Producer role. High-performing Customer Service Representatives can move into sales, increase their compensation through commissions and bonuses, and build a long-term career protecting families in our community. No insurance experience is needed — we provide hands-on training from day one. As you grow, we will help you obtain your Property & Casualty license, typically after 6-12 months once you have learned our clients, products, and systems. Life insurance licensing is also available for team members who want to expand into life and financial services and further increase their earning potential. If you're looking for a career with a local Allstate agency that values service, teamwork, and real advancement, apply today!

Salary Range:

$36,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Retirement Plan Requirements No insurance license required for this Customer Service role Interest in growing into a Licensed Sales Producer role is a plus Strong customer service and communication skills — phone, email, and in person Organized, detail-oriented, and able to multitask in a busy office Positive attitude, coachable mindset, and team-first approach Comfortable using technology and learning Allstate / agency systems High level of integrity and commitment to ethical service Reliable transportation and ability to work on-site in Lexington, SC High school diploma or equivalent required Prior insurance, Allstate, or customer service experience preferred but not required Bilingual (English/Spanish) a plus Responsibilities Answer inbound calls, emails, texts, and greet walk-in clients with professionalism and care Process policy changes, endorsements, renewals, payments, and evidence of insurance Help clients with billing questions, coverage explanations, and account updates Document every interaction clearly in agency systems and follow through until requests are complete Support claims intake and guide clients to the right next step Complete needs-based policy reviews and identify coverage gaps Recommend additional protection and refer life, commercial, and financial opportunities to the sales team Proactively reach out on renewals, missing information, and retention opportunities Maintain accurate client records and protect confidentiality Meet service standards and contribute to agency retention and client satisfaction goals Collaborate with producers and agency leadership in a supportive, team-oriented environment Learn Allstate products and agency processes as preparation for a future Licensed Sales Producer path When ready, work toward Property & Casualty licensing and, if desired, life insurance licensing About Us At The Hanson Agency, we provide personalized Allstate insurance and financial services to families and businesses in South Carolina, delivering operational excellence, unmatched client retention, and responsible growth through proactive guidance, comprehensive protection, and exceptional service.