Overview Join our dynamic team as an Automotive Office & Customer Experience Specialist, where your enthusiasm and exceptional communication skills will drive outstanding customer interactions and streamline office operations. In this energetic role, you will be the friendly face and voice of our dealership, ensuring every customer feels valued and supported throughout their automotive journey. Your multitasking abilities, technical proficiency, and passion for client service will help create a welcoming environment that fosters loyalty and satisfaction. Responsibilities Greet customers warmly in person and over the phone, providing a positive first impression of our dealership. Manage inbound and outbound calls with professionalism, utilizing excellent phone etiquette to address inquiries, schedule appointments, and follow up on customer needs. Assist customers with service scheduling, vehicle inquiries, and general support using clear communication and active listening skills. Maintain accurate data entry records in our customer relationship management (CRM) system, ensuring all client information is current and complete. Support sales teams by providing administrative assistance, including document preparation, client communication, and follow-up activities. Handle cash transactions accurately when processing payments or deposits, adhering to proper cash handling procedures. Collaborate with team members to resolve customer issues promptly through effective problem-solving and personalized service strategies. Skills Multilingual abilities are highly valued to serve our diverse clientele effectively. Proven experience in sales, customer support, or call center environments with excellent communication skills. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for daily administrative tasks. Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting. Exceptional phone communication skills coupled with good writing skills for clear documentation and correspondence. Technical proficiency in computer systems, data entry processes, and basic troubleshooting. Experience with outbound calling campaigns to engage potential clients or follow up on leads. Bilingual capabilities are a plus to enhance client interactions across language barriers. Demonstrated ability to handle customer service problems with professionalism and empathy. Join us to be part of an energetic team dedicated to delivering top-tier client experiences while supporting operational excellence!

Pay:

From $20.00 per hour Expected hours: 40.0 - 45.0 per week

Work Location:

In person