A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
About the role We're a family-run food distribution company looking for a dependable, detail-oriented person to join our office team.
This is a blended role:
you'll be the friendly voice customers reach when they call to place orders, and the careful hand behind our accounts payable and accounts receivable. If you like variety — some customer contact, some heads-down number work — and you take pride in getting the details right, this is a great fit. We'll train you on our systems; we're looking for accuracy, reliability, and a good attitude more than a specific background. What you'll do Your responsibilities will include, but are not limited to: Answer incoming customer calls, key orders accurately, and provide product and pricing information Handle accounts receivable — invoicing customers, applying payments, and keeping accounts current Handle accounts payable — processing vendor invoices and preparing payments for management review and release Respond to customer and vendor questions and follow through until they're resolved Support management by preparing worksheets for review Keep records organized and provide general accounting and office support as needed What we're looking for Required High school diploma or equivalent 1+ year in an office, accounting, bookkeeping, or customer service role Strong attention to detail and accuracy with data entry and numbers Comfortable on the phone and with customers Reliable, organized, and able to juggle several tasks in a day Strong problem-solving skills and sound judgment Basic computer skills and willingness to learn our ERP system Preferred Hands-on experience with accounts payable and/or accounts receivable Bilingual (English/Spanish) Prior experience with accounting software or an ERP Comfort with basic Excel Food industry knowledge Schedule & benefits Monday-Friday, daytime hours, in person Dental, health, and vision insurance Paid time off Flexible schedule We are an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Pay:
$16.00 - $18.00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off
