Customer Service Representative Ashley Furniture Distribution Center - 2.9 Mount Pleasant, SC Job Details Full-time $15 - $18 an hour 4 hours ago Benefits Dental insurance 401(k) Flexible schedule Retirement plan Qualifications Computer operation Computer literacy Spreadsheets Word embeddings Administrative experience Desktop applications Customer support Clerical experience Productivity software Office management Technical Proficiency Editing Quality data entry Customer data entry Full Job Description Company Overview Ashley Furniture HomeStore is the #1 selling furniture brand worldwide and the leading retailer of furniture and bedding in the United States. Driven by values of hard work, family, and affordable styles, we have grown from humble beginnings in a small Wisconsin town to become a household name in home furnishings. Job Summary We are seeking an energetic and detail-oriented Customer Service Representative to join our team. In this vital role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive shopping experience. Your strong communication skills, technical proficiency, and organizational abilities will help foster customer satisfaction and streamline office operations. Duties Greet customers warmly at the front desk and assist with inquiries via multi-line phone systems Manage customer accounts using software such as QuickBooks and Microsoft Office tools, including spreadsheets and word processing programs Handle data entry tasks accurately, maintaining detailed records of customer interactions and transactions Provide support with office management duties, including filing, document proofreading, and maintaining organized records Assist with customer support by addressing questions, resolving issues promptly, and ensuring excellent service delivery Coordinate appointments and follow-up communications with clients to enhance their experience Maintain professional phone etiquette while managing multiple calls efficiently to ensure smooth communication flow Qualifications Proven experience in office management or administrative roles with strong clerical skills Excellent computer literacy, including proficiency in Microsoft Office (Word, Excel) and productivity software Familiarity with QuickBooks or similar accounting software is preferred Bilingual abilities are a plus to serve diverse customer needs effectively Strong organizational skills with keen attention to detail and accuracy in data entry and proofreading Exceptional customer service skills with a friendly, professional demeanor Ability to manage time effectively in a fast-paced environment while multitasking across various responsibilities Previous experience working on multi-line phone systems or front desk operations is highly desirable Join our team to be part of a dynamic environment where your organizational skills and passion for customer support make a real difference! We value dedicated professionals committed to delivering outstanding service every day.

Pay:

$15.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Retirement plan People with a criminal record are encouraged to apply

Work Location:

In person