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European Wax Center

Guest Service Representative (keyholder)

Career Insights for Customer Service Representative (General)

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Based on South Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,000 / year median in South Carolina

+4% projected growth

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Job Description

Pay:
$14.00 - $17.00 per hour Job description:
Location:
1308 theatre drive, Mount Pleasant, SC 29464 Looking for a job where you can actually make more? If you're outgoing, motivated, and love working with people, this could be the perfect opportunity for you. At European Wax Center, our Guest Service Associates are the face of the guest experience. You'll build relationships, help guests feel confident, recommend services and products, and earn uncapped commission based on your results. We're growing and looking for friendly, confident, goal-driven people to join our team! Your Earning Potential - $14/hour + uncapped Wax Pass commission + bi-weekly bonuses. Our top performers can earn $1,250-$2,500+ per month in additional earnings through consistent sales and performance. The more you learn and connect with guests — the more you can earn. What You'll Do. Every day is different.
You'll:
Welcome guests and create an amazing first impression Get to know guests and understand what they need Recommend the right services, Wax Pass® packages, and products Help guests choose their next reservation and drive rebooking Build genuine relationships with returning guests Keep the center running smoothly from check-in to checkout Work alongside a fun, motivated team Help your team hit exciting goals and celebrate wins together What We're Looking For. You don't have to be an expert — we'll train you! We're looking for someone who is: Friendly, outgoing, and comfortable talking to new people Confident making recommendations Motivated by goals and earning potential Reliable and professional Comfortable in a fast-paced environment A team player who enjoys celebrating wins Interested in growing their sales and customer service skills 1+ year of sales, retail, beauty, hospitality, or guest-facing experience is preferred. Why You'll Love Working Here Uncapped commission Bi-weekly rebooking bonuses Paid training Ongoing coaching and development Free brow wax every month Employee product discounts Opportunities to grow with a rapidly expanding brand Fun, energetic, team-focused environment Full-time benefits including PTO, medical, dental, vision, 401(k), and "Day of You" birthday perk Schedule We offer both Part-Time and Full-Time opportunities.
Part-Time:
3 weekdays + 1 weekend day
Full-Time:
4 weekdays + 1 weekend day AM + PM availability during the week is required. Weekend availability is required for either all day Saturday OR all day Sunday. One Important Thing This is an education & sales-focused position , so you'll have goals and performance expectations — and we'll teach you along the way. We provide training, coaching, and ongoing support to help you become successful. If you enjoy talking to people, helping them feel confident, and being rewarded for your results, you'll fit right in. Ready to Join the Team? If you're looking for more than a basic front desk job and want a position where your personality, effort, and performance can directly impact your paycheck , apply today! Work Location(s): In person. All Guest Service Associates are required to work at least (1) weekend day per week and maintain a consistent schedule. Training hours and location may vary. For more information about EWC, visit: http://www.waxcenter.com /careers.
Job Types:
Full-time, Part-time Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): We require a mix of AM shifts, PM shifts and a dedicated Sat or Sun shift. Can you commit to this schedule?
Work Location:
In person
Pay:
$14.00 - $17.00 per hour Expected hours: 15.0 - 30.0 per week Application Question(s): can you commit to a mixed schedule during the week AND a dedicated Saturday OR Sunday shift?
Experience:
sales: 1 year (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance