Licensed Insurance Customer Service Representative

Benefits:

Bonus based on performance Competitive salary Paid time off Benefits/Perks Competitive Pay Performance Bonuses Paid Time Off Health Care Benefits Professional Development Job Stability in a growing industry Job Description The Personal Lines CSR at Allstate Insurance Agency - Gary Knisley is responsible for maintaining customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism while conducting specific service and marketing activities. Responsibilities Answer customer calls, texts, and emails regarding new or existing insurance policies. Manage billing for existing clients by processing payments, resolving billing questions, and seeking payments from clients to maintain coverages. Resolve customer issues by clarifying the concern, determining the cause, selecting and explaining the best solution, expediting correction, following up to ensure resolution. Seek opportunities to broaden clients' relationships in all interactions and refer those opportunities to teammates. Advise clients on adjustments to their coverages and complete endorsements as needed/requested. Set appointments for clients to review existing policies with Principal agent. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Qualifications Maintain a Property & Casualty insurance license in the State of SC. Possess a strong knowledge of insurance products, coverages, usages, rating procedures, underwriting procedures, and industry operations. Have the ability to tactfully handle difficult customer phone calls and solve complex problems while maintaining composure. Demonstrate strong customer focus and an excellent phone presence. Possess strong written and verbal communication skills. Have a strong sense of urgency to solve customer issues. Possess attention to detail, organization, multi-tasking, and time management skills. Enjoy strong technology and computer proficiency. Have a competitive spirit with a strong desire to achieve individual and team goals. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.