Founded in 1947 and established in the Upstate since 1978, T&S Brass and Bronze works is a leading manufacturer of faucets, fittings, and specialty products and accessories for the foodservice, industrial, commercial plumbing and laboratory markets. T&S products are highly acclaimed throughout the industry for being well-built, long-lasting and reliable, with lightning-fast shipping to quickly deliver reliable solutions to our customers. Headquartered in Travelers Rest, SC, T&S supports a team of 350+ employees with an international presence and global sales reach. We need to add an experienced Customer Service Rep to our International Customer Service team to support our Sales Managers and global clients. This position will be the first point of contact for global quotes and orders, providing excellent customer service customers across our organization, with interactions taking place primarily through email. If you love solving problems and working in a dynamic, fast paced atmosphere, we'd love to talk to you! We offer a competitive salary in addition to our full benefits package, 401k with 4% company match, on-site work schedule, vacation and sick time, and several other perks.

Please note:

this position is not eligible for relocation.

Responsibilities:

Act as the primary Customer Service point-of-contact for the (direct/indirect) sales teams that support Export Domestic customers and all International customers. Provide international job and freight quotes. Provide excellent customer service primarily through email and online/chat correspondence but also by phone in order to provide a thorough, timely, and accurate investigation and resolution into international customer inquiries, needs, and concerns in order to protect customer satisfaction, legal responsibility, and sales opportunities. Always promote a positive global image of the company product and brand. Work to reduce hold time, striving for continuous improvement. Aim at first-contact conflict resolution. Accurately process new international job orders. Evaluate inventory availability. Produce the best customer pricing and quotes, based on international pricing standards. Track international shipping and delivery. Coordinate inventory availability with domestic and international logistics and warehouse center operations to facilitate order management, inventory control, and timely shipping objectives. Work directly with logistics teams in Europe and/or Hong Kong and/or China to restock, transfer of stock, or establish safety stock. Perform language translations for written correspondence and when converting measurements and weights. Source sales data to approve monthly commission reports for all international representatives. Maintain a current database of international customer records, such as information on special pricing and custom products. Keep records of customer orders, interactions, and inquiries, as well as actions taken Train visiting international sales representatives on-site, over the phone, Teams or through written correspondence Work with confidence, consistent accuracy, and minimal supervision Meet sales referral goals Utilize ERP system in daily job functions Provide after-hours/on-call customer service coverage Other duties as assigned by management Work well with all members of the organization in a team environment

Qualifications:

3-5 years of experience as a Customer Service Rep or similar customer support role High School Diploma or equivalent required Must have good understanding of global geography and be able to read and interpret maps Strong customer relations skills and ability to communicate through multiple channels such as phone, chat, and email Good understanding of computer systems, mobile devices and other tech products Proficiency in English, written and spoken Excellent conflict resolution and de-escalation skills Customer-oriented and adaptable in high stress situations Mechanically and technically adept with the ability to learn and troubleshoot complex faucets, fittings, and other products

Job Type:

Full-time Pay:

From $50,000.00 per year

Work Location:

In person