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H
Harodite
Customer Service/Office Assistant
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
```Duties```
- Greet and assist customers in a friendly and professional manner
- Answer phone calls and emails regarding all customer-related questions
- Enter POs into the computer system
- Verify orders and qty to customer's PO
- Maintain Purchase Order System
- Maintain credit card charges
- Maintain a clean and organized front desk area ```Qualifications```
- Previous experience working in a manufacturing office or similar front desk role is preferred
- Proficient in using phone systems and computerized systems
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent organizational and multitasking abilities
- Familiarity with office management tasks such as inventory management and ordering supplies
Job Type:
Full-time Pay:
$17.00- $19.
Benefits:
401(k) 401(k) matching Flexible schedule Health insurance Life insurance Paid time offExperience:
Customer service: 1 year (Preferred)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance