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Client Advocate I / Peer Support Specialist (Orangeburg)
Career Insights for Client Service Representative / Associate
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Scorecard
Based on South Carolina data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$47,762 / year median in South Carolina
+1% projected growth
Job Description
Client Advocate I :
Provide patient care hours annually to ensure patients are seen in accordance with level of care prior to delivery of services. Provide mentoring and recovery coaching, peer-led groups, and navigation for social needs (e.g. housing, food). Document all services using collaborative documentation with state, federal, and CARF guidelines. Provide follow-up contacts to persons served in program to ensure continuity of care and promotion of recovery. Collect data from patients and family members regarding their thoughts surrounding their mental health treatment. Support community initiatives that focus on promoting services and reducing stigma. Participate in weekly treatment team meetings to gather and share information and offer insight. Ability to effectively teach individuals how to take responsibility for recovery. A high school diploma and relevant human services or social services experience. A bachelor's degree may be substituted for the required experience. Additional Comments Must be at least 18 years of age, self-identify as a person diagnosed with mental illness/substance use (MI/SU). Demonstrate 2 years of sustained recovery without relapse. Must have completed 100 hours of supervised, paid, or volunteer work providing peer support services to individuals diagnosed with MI, SU or co-occurring disorder. Must be able to lift 5 lbs. and operate a state vehicle. This position is considered essential and may be called back during crisis/disaster/emergencies. May deliver services in center locations and community. Must complete a minimum of 2 hours of continuing education training annually of which at least 12 hours are face to face training. Bilingual abilities in English and Spanish (or another language) are a plus. Post hire, employee must: Required to obtain and maintain (Peer Support Specialist) PSS Certification.Benefits
- Professional Development