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PGW Auto Glass

Customer Service - Autoglass

Career Insights for Customer Service Representative (General)

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Based on South Dakota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,087 / year median in South Dakota

-17% projected decline

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Job Description

Essential Job Duties:
Assist with customer paint orders, look up formulas, and mix the paint based on the formula. Handle phone and emails from customers pertaining to price quotes Call center functions to provide quality customer service Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory, which may include, data entry, cancellations, credits, invoicing, and/or customer service inquiries. Assist with Warehouse put away and preparing product for delivery Assists with delivery as needed Generate sales/buys from online leads May require an understanding of eBay and eCommerce sites Assume other duties as assigned.
Education & Experience:
High school degree or equivalent.
Preferred Qualifications:
Customer service experience Bi-Lingual, English & Spanish.
Knowledge/Skills/Abilities:
Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details.
Essential Physical Demands/Work Environment:
use of a computer, keyboard, and mouse frequently. The employee must occasionally lift and/or move up to 75 pounds.
Benefits and Compensation:
Comprehensive health, dental, vision, and disability coverage options. Employer-provided life insurance and long-term disability benefits. Paid time off (PTO) and paid holidays. 401(k) retirement plan with company match. Parental leave and support continuing education. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.