Jenner Equipment has been a locally owned family business since 1966. We are currently seeking a service writer, preferably with Bobcat and/or Kubota experience. We have competitive compensation with performance bonus opportunities. Excellent benefits package including paid time off, seven paid holidays, health, vision, and dental insurance (Jenner Equipment pays ¾ of the employee's premium and ½ of the family's premium), 401K and profit sharing.

General Requirements:

• Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine, and accessories. Must possess a valid driver's license.
• Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
• Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...
• Must have good organizational, multitasking, and reasonable computer skills.

Target Responsibilities:

• Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled, and accurately completed in the quickest possible timeframe.
• Present a friendly, positive attitude to all customers.
• Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of "team" in the service department and across other departments.
• Stage service work for technicians so they can reasonably achieve their daily goals.
• Reviews work orders for complete and accurate information. Determines work requirements and priorities.
• Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.
• Assists in the assignment of work based on the priorities established by management.
• Prepares technicians status reports, basic reports and time/activity logs.
• Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.
• Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician...
• Tracks and coordinates warranty work.
• Performs other duties as assigned.

Weekly Duties and Responsibilities:

• Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.
• Update service reference materials—bulletins, manuals and publications.
• Evaluate tools and equipment to make sure they are in good working condition.

All new employees must consent to a background check, drug test, and have a general physical done before starting work.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Days:

Monday to Friday Ability to

Commute:

Rapid City, SD 57702 (Required) Ability to

Relocate:

Rapid City, SD 57702: Relocate before starting work (Required)

Work Location:

In person