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MW
Mobility Works
Service Manager In-Training
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Based on South Dakota data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,464 / year median in South Dakota
+11% projected growth
Job Description
MobilityWorks is seeking a Service Manager in-training to support our Tea SD store. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values. Responsibilities Learning the service daily operations and best practices to deliver successful results, service efficiency, utilization, production quality, scheduling management, parts ordering, and salesforce utilization. Review the schedule in Salesforce daily and assist in scheduling all production, service, and maintenance. Assist in the reviewing all files before starting on installations. Including hours approval, applications, fitting times, alignment requirements and parts issues and make recommendations to service manager. Learn and assist in the monitoring of shop hours and workflow to help achieve store budgets Learn and assist in estimating and quoting all service jobs, customer should sign off on repair orders and initial the quoted estimate. Learn and assist with monthly reporting for NMEDA log and Docutrack processes. Assist in monitoring vehicle inventory and NFS units. Provide suggestions to help get them completed within 21 days or sooner. Assist in stock units' reviews with the help of the service manager. Assist in the ordering of parts and to determine possible start dates and pre-schedule the installations with the sales staff involved.