A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Join Complete Home Services for More Than Just a Job! Complete Home Services is a growing home services company that supports trusted residential service brands across multiple locations. Our team is focused on providing excellent customer experiences, supporting our employees, and creating a workplace where people can grow, contribute, and feel valued. Some of our brands are Aire Serv, Mr. Electric, Glass Doctor, and Molly Maid! At CHS, we live our Code of Values by showing RESPECT for all people, acting with
INTEGRITY
in all dealings, serving customers with ENTHUSIASM, and
HAVING FUN IN THE PROCESS!
At CHS, we value and celebrate our team members every step of the way. If you thrive in an environment that appreciates your hard work and believes in making every day special, you've found the right place!
Why Choose Us:
Appreciation Matters:
We believe in saying thank you for your hard work and dedication.
Celebrating Milestones:
Birthdays, work anniversaries, or just because, celebrations are part of our culture.
Supportive Culture:
Work is not just about the job. It is about being part of a supportive, rewarding team that values the people behind the work. and experience the difference at Complete Home Services!
Job Description:
As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer experience. You'll play a key role in building customer relationships and upholding our company's values of Servant Heart, Grit, Winning, Vision, and Consistency. You will work closely with other departments to ensure customer inquiries are resolved promptly and accurately.
Duties and Responsibilities:
Receive incoming calls in a professional, timely, and courteous manner. Perform marketing and sales functions to sell additional work and earn business. Complete work orders, return customer calls, and respond to customer concerns or complaints. Schedule service appointments accurately and efficiently. Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders. Work closely with other departments to support customer needs. Perform other duties as needed, which may include cross-training in related positions. Preferred Job Requirements for a
Call Center Representative:
Minimum of two years of administrative experience. Strong written and verbal communication skills. Detail-oriented with strong data entry skills. Positive attitude. Team player who can also work independently. General computer knowledge, including Microsoft Office. Typing skills are a plus.
Pay Range:
$17 to $19 per hour, depending on experience.
Perks and Benefits:
Weekly Pay:
Your hard work deserves consistent recognition.
Comprehensive Insurance:
Health, dental, and vision plans are available.
Financial Planning:
Enjoy a 401K with company matching for your future. Time to
Unwind:
Take advantage of over 100 hours of paid vacation and holidays to recharge.
On-the-Job Essentials:
Receive paid uniforms and needed technology. Fuel for
Success:
Company-paid breakfast and lunch are a regular treat.
Life Beyond Work:
Join us on company reward trips, from hunting and fishing to thrilling races and more! We know we presented a lot to you here, and that's because we're looking to hire only the best. If that's you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.
