Call Center Specialist

Description We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners.

Responsibilities:

• Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction.
• Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment.
• Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity.
• Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements.
• Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines.
• Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay.
• Identify opportunities to recommend additional products or services that may benefit the customer.
• Route calls to the appropriate department or team member when issues require specialized support.
• Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction.
• Support additional operational duties as assigned to meet changing business priorities. Requirements
• High school diploma or equivalent required; a bachelor's degree is preferred.
• At least 1.5 years of experience handling a high volume of calls in a customer-facing environment.
• Previous background in sales support, inside sales, or telesales is preferred.
• Strong verbal and written communication skills with the ability to respond quickly and professionally to customer needs.
• Proven ability to multitask, stay detail-oriented, and manage competing priorities effectively.
• Solid analytical, basic math, and time management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook, along with experience using CRM or customer service systems.
• Bilingual proficiency in French and/or Spanish is highly valued.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .