Customer Success Specialist

MUST BE ABLE TO READ/WRITE/SPEAK FRENCH FLUENTLY

Experience / Education Requirements List the minimum education and/or experience (competencies) required to perform this job successfully; verification documents are required when degrees or certifications are stated. Should read like an advertisement for the position. As a Customer Success Specialist, you will be a valued member of a busy sales team, playing an important role in tracking sales leads, coordinating quotes, providing customer service and managing customer accounts. You must be a highly motivated team player possessing strong interpersonal communication skills both verbally and in writing. Cross-functional communication is necessary within our organization between Sales, Operations, and Engineering. A successful candidate will have a proven record of accomplishment of building sales and customer service experience. They will possess the ability to show patience while problem solving, have good time management skills, be detailed oriented, organized and be a self-starter. Minimal Skills, Knowledge and Ability Requirements High School Diploma required; Associates Degree preferred.

MUST BE ABLE TO READ/WRITE/SPEAK FRENCH FLUENTLY 1-3

years of successful experience in industrial sales and customer service. Ability to manage multiple projects simultaneously. Demonstrated ability to provide superior customer service. Ability to work in cross-functional and multi-disciplinary environment. Experience and proficiency with Microsoft applications, keyboard skills and entry software. Previous experience with CRM and ERP products, preferred Analytical and logical approach to problem solving. Excellent interpersonal skills and team player capabilities across multiple departments within the organization. Detail orientated with the ability and desire to follow through. Motivated, self-starter with the ability to prioritize and work independently. Duties and Responsibilities List the duties and responsibilities required of this job position; include applicable leadership responsibilities.

Order entry:

Entering customers' orders in

QAD Distribution of Sales Order Packet Account Management:

Order updates, address changes/contacts/billing info Order Acknowledgements Provide daily shipping reports to key accounts Follow-up on customer service calls as required Provide superior customer service by staying on top of pending orders & customer requests Keeping key customers informed on shipping dates, production changes & order changes Co-ordinate within all Micronics departments

Problem Solver:

Manage product service issues & clarifying the customers complaint, determining the root causes, recommending solutions & follow-ups Support sales team as necessary

Job Type:

Full-time Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person