Collections & Customer Service Specialist Jolly Roofing & Contracting Co.,

LLC Location:

Collierville, TN Job Type:

Full-Time | On-Site Jolly Roofing & Contracting Co., LLC is seeking a dedicated and detail-oriented Collections & Customer Service Specialist to join our team in Collierville, TN. This full-time, in-office position is ideal for a professional with strong communication skills, a customer-focused mindset, and experience handling collections and account management. The successful candidate will play a key role in maintaining customer relationships, resolving account issues, and ensuring timely collection of outstanding balances while delivering exceptional customer service. Responsibilities Communicate professionally with customers and internal team members via phone, email, and written correspondence. Investigate and resolve billing issues, payment disputes, and account discrepancies. Maintain accurate customer account records and thoroughly document all account activity. Follow up consistently on outstanding balances and work toward prompt resolution of accounts. Utilize Microsoft Excel and company software systems to track accounts and manage collections activities. Collaborate with internal departments to ensure customer concerns are resolved efficiently. Provide outstanding customer service while maintaining professionalism and confidentiality. Qualifications Minimum of 1 year of collections and customer service experience required. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. High level of accuracy and attention to detail. Ability to remain persistent, organized, and professional when managing outstanding accounts. Proficient with Microsoft Excel and other computer software applications. High School Diploma or GED required. Schedule Monday through

Friday Full-Time On-Site Position Location:

Collierville, TN Benefits Competitive pay based on experience Medical, Dental, Vision, and Life Insurance 401(k) with Company Match Sign-On Bonus Employee Referral Program Training Bonuses Weekly Direct Deposit Opportunities for Career Growth and Advancement About Jolly Roofing & Contracting Co., LLC Jolly Roofing & Contracting Co., LLC is a respected commercial roofing contractor committed to delivering quality workmanship and exceptional customer service. We value employees who demonstrate professionalism, accountability, teamwork, and a commitment to excellence. Equal Opportunity Employer Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Apply today and become part of a team that values integrity, professionalism, and customer service excellence.