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Edfinancial Services LLC
Customer Service Representative-Onsite-Dayton, TN Office
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Tennessee data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,967 / year median in Tennessee
-1% projected decline
Job Description
Position:
Customer Service Representative Location:
Dayton, TN Job Type:
Full-Time Starting Pay:
$18.00/hour + $5.09/hour of Health and Welfare Benefit- That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule:
NO WEEKENDS!
This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):Monday:
8:00 AM- 9:00PM Tuesday
Wednesday:
8:00AM- 8:00PM Thursday
Friday:
8:00AM- 6:00PM Saturday
Sunday:
Closed About Edfinancial Services:
At Edfinancial, we're more than a workplace — we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.What You'll Do:
As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on.You'll:
Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. Why You'll Love Working Here At Edfinancial, we don't just talk about culture — we live it. You'll join a community that values:Growth & Development:
Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.Great Benefits:
Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)Work-Life Balance:
11 paid holidays, paid vacation, sick leave, and mental health day after 6 monthsCommunity:
Company- sponsored clubs, fitness, reward programs, and community involvement Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!