Call Center Representative

Call Center Representative Job Summary Anakeesta is seeking Call Center Representatives to be the primary point of contact for guests. You will answer incoming calls and emails, provide information about the park, manage complaints, and troubleshoot customer service issues—all while projecting a professional and friendly company image. Your Responsibilities Answer incoming calls and respond to guest emails. Provide service, event, and operational information to inquiring guests. Resolve customer complaints efficiently and professionally. Research and identify solutions using available resources and software. Route calls to appropriate departments or personnel. Document call details accurately following standard operating procedures. Recognize and report trends in customer calls to management. Follow up with guests when necessary to ensure satisfaction. Complete call logs and generate reports as required. Perform other duties as assigned. What You Need High school diploma or equivalent. Proficient in relevant computer applications. 1-3 years of experience in a call center or customer service environment. Strong knowledge of customer service practices and principles. Excellent data entry, typing, and communication skills (verbal and written). Ability to handle difficult situations with professionalism and tact. Available to work days, nights, weekends, and holidays. Physical Requirements Must be able to sit for up to 8 hours while using a computer and phone. Perks of Working With Us Work with an enthusiastic team and create lasting memories Free parking Competitive pay Paid time off Medical, dental, and vision insurance Life insurance 401(k) retirement plan Free admission for employees and their immediate family Employee discounts on food and merchandise Generous pass exchange program with area attractions About Us Anakeesta is a premier mountaintop theme park in Gatlinburg, Tennessee, delivering unforgettable guest experiences amid breathtaking scenery. Join us and help create magical moments for every visitor who comes to experience the beauty and adventure of the Smokies. "Be a Breath of Fresh Air"