Customer Service Representative - Print & Promotional Products

Are you someone who knows print, promos, or both? And loves keeping jobs moving, customers happy, and details straight? We are looking for a Customer Service Representative with experience in commercial printing and/or promotional products to support our sales and production teams in a fast-paced manufacturing environment.

What You'll Do:

Act as the main point of contact for customers on print and promotional product orders Process and manage orders from entry through production and delivery Review job specs including quantities, pricing, artwork, proofs, deadlines, and shipping details Coordinate artwork, proof approvals, and revisions Communicate timelines, updates, and changes clearly and proactively Work closely with sales, production, and shipping teams to ensure accurate execution Answer customer questions by phone and email in a professional, timely manner Help resolve order issues and ensure a positive customer experience.

What We're Looking For:

Experience in commercial printing and/or promotional products Strong attention to detail and organizational skills Ability to manage multiple jobs and deadlines at once Clear written and verbal communication skills Comfort working in a fast-paced, production-driven environment Proficiency with computers and order management systems Physical & Mental Requirements Ability to sit or stand for extended periods Ability to use a computer, phone, and standard office equipment for most of the workday Ability to manage multiple priorities, deadlines, and frequent interruptions Ability to communicate clearly and stay organized in a deadline-driven environment Why You'll Like Working Here Stable, full-time position in an established company Collaborative team environment Variety in your day, no two jobs are the same Opportunity to work with both print and promotional products

Schedule:

Monday - Friday, 8 hour workday

Benefits:

Health/Dental/Vision Insurance, Long-term and short term-disability insurance, 401(k) program with employer matching, vacation and paid holidays

Job Type:

Full-time Pay:

$17.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person