A internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. T his position will also double as a rental coordinator and handle UCI's as well as PDI's. this position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700

• 1000 monthly.

Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows:

Customer Communication:

Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.

Service Coordination:

Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.

Estimates and Approval:

Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.

Technical Liaison:

Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.

Customer Satisfaction:

Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.

Administrative Tasks:

Handle paperwork related to repairs, maintain customer records, and process payments. A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience. Automotive Knowledge

• A solid understanding of automotive mechanics, parts, and common repair issues is crucial. Communication Skills
• Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management. Customer Service
• Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential. Technical Skills
• Proficiency with computers and relevant software for managing repair orders and customer information is often needed. Organizational Skills
• The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.